Shipping and Returns
SHIPPING POLICY
Shipping Destinations:
As of now, we ship only within India. We do not ship internationally.
Order Processing Time:
Most orders are dispatched within 2-7 working days. Making time for personalised products is upto 10 working days.*
*Order processing time may be more during sale or promotional periods.
Shipping Methods and Delivery Time:
The estimated delivery time depends on your location. Standard shipping can take anywhere between 2 to 14 working days after dispatch*.
Same day delivery options are available within Mumbai at additional charges. Kindly get in touch with us before placing your order for the same.
*Please note that these are estimated timelines, and actual delivery may vary based on external factors beyond our control.
Shipping Fees:
Shipping fees will be visible on checkout based on your pincode.
Additional charges apply for COD and same day delivery within Mumbai.
Shipping/COD fees (if any) are not refundable in any case.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking link via email.
RETURNS/REPLACEMENT
Returns:
We do not allow returns, and all sales made are considered final.
If a prepaid order is not delivered due to an incorrect address, we will reship it to you at an additional charge of ₹200.
Replacements:
A replacement will only be issued in the following circumstances:
- Incorrect/missing items
- Product defective on arrival
- Parcel damaged during transit
In the case of an incorrect/missing or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from opening the package to the end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.
To initiate an replacement, please email us at bloomeindia@gmail.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.
Once we receive your concern and unboxing video, we will review it. Based on our assessment, we will determine the appropriate action to be taken.
Bloome reserves the right to refuse any replacement request that does not meet our requirements.
*Please note, we don’t provide any repair services or guarantee/warranty*
CANCELLATIONS
Order Cancellations by Bloome:
There may be rare occasions where we are unable to process an order and must cancel it.
If any portion or the entire order needs to be canceled, we will contact you to inform you of the cancellation. In the event of a cancellation, any payment made for the canceled item(s) will be reversed back to your account within 3-5 business days.
Customer-initiated Cancellations:
Once an order has been processed, we are unable to accommodate customer-initiated cancellations. Therefore, we request you to review your order details carefully before finalizing your purchase.
Reach out to us via:
Email: bloomeindia@gmail.com
Only whatsapp: +91 8655179411
Instagram Direct Message: instagram.com/bloome.in